This online support request system allows you to submit requests and monitor them as they are handled by IRT. Keeping all of these requests centralized allows us to handle our workload more efficiently and also creates a valuable reference tool for handling future problems.
If you have not already used this system, you will need to create an account in order to submit your first request. Follow this link (http://helpdesk.prescott.edu/) to get started. You may want to bookmark it for future reference. Once you have created an account, requests may be viewed, managed and updated by logging in at the above link. You will also receive confirmations for all of your requests via email. Replying to these confirmation emails will add a comment to your request that we in IRT can see and take further action on as required.
If you have questions, comments or suggestions as you begin using this tool, please let us know. Or stop by IRT during normal business hours and we will be happy to show you how to submit a request.
